Refund policy

RETURNS

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Items that cannot be returned:
* Gift cards

To make a return, you must show us a receipt or proof of purchase.


Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again.
Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at contact@glowbynae.com

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Shipping

To return a product, you must mail it to: We will send you the return address. Please make your request to contact@glowbynae.com.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

If you are shipping an item over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.